Cancellation & Refund Policy
At Advora, we strive to provide professional, transparent, and high-quality digital marketing services. We understand that circumstances may change, and this policy outlines how cancellations and refund requests are handled.
Cancellation of Services
Clients may request to cancel ongoing services at any time by contacting us at:
To avoid charges for the next billing cycle, cancellation requests should be submitted before the upcoming invoice due date. Once a new billing cycle has commenced, work may begin immediately, and charges for that cycle may apply.
Refund Policy
As our services involve professional time, expertise, strategy, and digital deliverables, refunds are not automatic and are evaluated on a case-by-case basis.
Refund eligibility may depend on factors including, but not limited to:
The stage of the project at the time of the request.
The amount of work already completed.
Resources and time allocated to the project.
Whether agreed deliverables have already been provided.
The nature of the services purchased.
Where a project has been substantially completed or services have already been delivered, a full refund may not be available.
Service Issues
If you believe that a service has not been delivered as agreed or you have concerns regarding the quality of our work, we encourage you to contact us. We will review the matter promptly and work toward a fair resolution.
Contact
For cancellation requests, refund inquiries, or any concerns regarding our services, please contact us at:
Email: info@getadvora.com